Refund Policy for PROKOPIVA LTD

Thank you for choosing PROKOPIVA LTD for your mobile app development needs. We are dedicated to providing high-quality services tailored to your specific requirements. Our Refund Policy outlines the circumstances under which refunds may be granted.

### 1. Company Information

Company Name: PROKOPIVA LTD

Registered Address: Clerkenwell House, 45-47 Clerkenwell Green, London, England, EC1R 0EB

Email Address: network@prokopiva.art

Phone Number: +447488879966

### 2. General Policy

As a customer-focused company, we strive to meet your expectations. However, we understand that there may be situations where you may not be fully satisfied with our services. Our Refund Policy is designed to be fair and transparent.

### 3. Eligibility for Refunds

Refunds may be requested in the following circumstances:

- Service Not Delivered: If we fail to deliver the agreed-upon mobile app within the specified timeframe without prior notification.

- Substantial Defects: If the delivered mobile app contains substantial defects that are not resolved within a reasonable timeframe after notification.

- Misrepresentation: If the services provided do not match the description provided at the time of purchase.

### 4. Requesting a Refund

To request a refund, please contact us within 14 days of the delivery of your mobile application. Your request should include:

- Your name and contact information

- Details about the service provided

- Reason for the refund request

- Any supporting documentation or evidence

You can submit your refund request via email to network@prokopiva.art.

### 5. Refund Process

Upon receiving your refund request, we will:

1. Acknowledge receipt of your request within five business days.

2. Review the circumstances surrounding your request and conduct a thorough investigation.

3. Communicate our findings and decision to you within 14 business days.

If your refund request is approved, we will process the refund using the original payment method. Please allow up to 10 business days for the refund to appear in your account.

### 6. Non-Refundable Situations

The following situations are non-refundable:

- Change of mind after the service is delivered

- Partial delivery of the service that was accepted by you

- Failure to provide required information or materials by the client that hinders service delivery

- Any issues arising from the use of third-party services or external applications

### 7. Dispute Resolution

If you are not satisfied with our response to your refund request, you may escalate the matter to the appropriate consumer protection agency in the UK.

### 8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. If we make significant changes, we will notify you by email or through a notice on our website. We encourage you to regularly review this policy for any updates.

### 9. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

Email: network@prokopiva.art

Phone: +447488879966